So you've found the puppy of your dreams and you're ready to bring them home. Now what? Here are answers to a few questions you may have as well as a few things that may help make the day you meet for the first time go smoothlyl. You've probably dreamed of meeting your new family member for a long time now. This is a very special time. You get to bring your new puppy home! Take time to enjoy it. This is a fun experience and can create many wonderful memories for years to come. If possible, plan some special time to spend with the family and welcome the puppy to it's new home. Please let me know if you have any questions that are not answered here. Congratulations on your new family member! We can't wait for you to meet your new puppy!

 

How does flying work?

 

Shipping a puppy is very easy. All of the costs of shipping are already included so there will be no additional charges. We will take care of making all of the arrangements for your puppy and let you know the flight information as soon as we receive it. We are very careful and only use airlines that have a special PetSafe compartment. The puppy will fly in the same comfort and climate as the passengers. It is pressurized and heated and airconditioned the whole way. The only time your puppy will be exposed to the heat or cold is to and from the plane.

 

When will I have my puppy's flight information?

 

You will receive your puppy's detailed flight information as soon as we receive it back from the airlines. We usually receive it the Monday before he or she goes home but occasionally it will be on Tuesday morning instead. We'll let you know the puppy's flight number, arrival time and exactly where inside the airport you'll be able to pick him up.

 

What can I expect when I get to the airport?

 

I'll let you know exactly where inside the airport to go to meet your puppy. It is usually in the Baggage Service Office located near baggage claim although it is different in some airports.

 

I will have him in your name so please remember to bring a photo ID with you to claim him. You now also need a second form of ID that can be anything with your name on it such as a credit or debit card, library card, etc. If you need to add another name for someone else to be able to pick him up too, just let me know. It usually takes about 15-30 minutes for puppies to be available to pick up after the flight lands.

 

What should I expect when he first arrives?

 

Most puppies will be sitting in their crate just waiting for you when you arrive. Most of the time they arrive just like a little kid who's been cooped up in the car all day and are eager to get out and meet you! Some need just some quiet reassuring to feel better. Please remember, though, that he's had a busy day. Flying on a plane away from Mom and siblings can be scary for a puppy and pretty stressful. They're going to need some special attention and love to make them feel at home. Take your time. Let the puppy explore you and get to know his new family. Try not to overwhelm him at first and give him time to get used to his new surroundings. In no time at all, he'll be completely at home and will light up at the site of any member of his new family.

 

He will probably be hungry after a long day. We will send a small bag of food along with him and there will be some small bowls in his crate. Please see that he gets something to eat soon after he arrives. Some puppies get a little bit of airsickness and it is safe and normal but if he's still not eating within two hours of landing, please give us a call so we can find something he likes to get him eating again. Another thing we recommend is buying a small tube of Nutrical or Nutristat. It's puppy vitamins and comes in a toothpaste-like tube. It's not essential but definitely helpful for his first few days at home. Just squeeze a dime-sized amount on the tip of your finger and he should lick it off. If not, just wipe it into the inside of his cheek. It tastes good and most puppies love it.

 

We do our best to have a clean puppy arrive to you, but accidents can happen so there will be some wipes in a small bag inside the plastic sleeve and you may want to bring an old towel if you want to carry him if he's dirty. You are free to bathe him as needed and just give him a fluff with a cool blow dryer until he's completely dry.

 

Enjoy your special time. Please give me a call or email after you are home and settled in so I know that he arrived safe and sound.

 

How will I get my puppy's paperwork?

 

You will find all of his paperwork in a plastic sleeve attached to his crate. You'll find his registration papers, vaccination record for you and your vet, signed copy of the two-year health guarantee, copy of his health certificate, pedigree, and the microchip registration form.

 

You will need to mail in his registration papers. Don't forget to take advantage of the free dog tag offer included! His microchip can now be registered online at http://www.microchipIDsystems.com/register . We will include a card with all of the information you'll need to do this with his microchip number and our provider code.

 

When will my puppy need his first vet visit?

 

We ask that you bring him to the vet within two days of him coming home (not including weekends or holidays) so if you can call and try to get the first available appointment for him, that would be great. We just need to know that he handled the flight well and is adjusting to his new home well. If your vet has any questions at all, he's welcome to give us a call. We ask that you just get a simple letter or form that from your vet that says that he has been checked and everything looked good. We don't need the letter unless you ever have a problem in the future so just hang onto it.

 

Remember your first goal is to enjoy and love your new puppy. Feeding, potty training, and sleep are all very important to a puppy's development, but puppies need love to flourish. In a home where they are welcome and loved, they will very quickly reflect this affection to their family. Please don't hesitate to let us know if there is anything we can do for you in the future. Enjoy this special time. We hope that we have helped make this time a wonderful experfience.